cast2012

A great related read to Tripp's keynote on systems failing would be Robert Townsends 'Up the Organisation'.. #CAST2012

— Carsten Feilberg (@Carsten_F)2012-07-16 16:44:06

Tripp Babbitt speaking on the origin of the focus on productivity (instead of quality) in the US post WWII #CAST2012

— Iain McCowatt (@imccowatt)2012-07-16 16:43:33

After WW2, USA was interested in productivity when Deming was preaching quality. Tripp Babbitt #CAST2012

— Claire Moss (@aclairefication)2012-07-16 16:42:28

RT @michaelbolton: "Outsourcing often *really means* 'outsourcing your waste'". -Tripp Babbitt #CAST2012 #testing

— Anna Baik (@TesterAB)2012-07-16 16:41:49

I've been doing it wrong and now I have a way to prove that I did it wrong (i.e. failure demand). Tripp Babbitt #CAST2012

— Claire Moss (@aclairefication)2012-07-16 16:41:20

I've been doing it wrong and now I have a way to prove that I did it wrong. Tripp Babbitt #CAST2012

— Claire Moss (@aclairefication)2012-07-16 16:39:48

Customers bring variety into service industry. Try to bring variety into standardized processes. #cast2012

— Sigurdur Birgisson (@siggeb)2012-07-16 16:39:43

If 95% of performance of an org is system, not individual, why does org spend so much time & money managing peoples' performance? #cast2012

— Thomas Vaniotis (@tvaniotis)2012-07-16 16:39:37

Improvement 101 is standardize the process but customers bring variety that would be rejected. Tripp Babbitt #CAST2012

— Claire Moss (@aclairefication)2012-07-16 16:39:07

7. Standardization - why do we in the service industry think of ourselves as manufacturing? Tripp Babbitt #CAST2012

— Claire Moss (@aclairefication)2012-07-16 16:38:29