cast2012

This #cast2012 keynote reminds me, I'm puzzled why companies want cheapest poss cust support, when that's such a valuable link 2 customers

— lisacrispin (@lisacrispin)2012-07-16 16:35:52

There's true words (Tripp Babbit @ #CAST2012): focusing on cost always increase them!

— Carsten Feilberg (@Carsten_F)2012-07-16 16:35:41

Shout out to @zappos at #CAST2012 and doing things differently

— Alex Bantz (@alexjbantz)2012-07-16 16:35:27

Zappos wants their people to spend a lot of time on the phone with their customers #CAST2012

— Claire Moss (@aclairefication)2012-07-16 16:35:20

RT @aclairefication: Change starts with 'study' (no 'plan'): Anything can be improved if you know how to look. - Taiichi Ohno #CAST2012

— George Dinwiddie (@gdinwiddie)2012-07-16 16:35:19

"Outsourcing often *really means* 'outsourcing your waste'". -Tripp Babbitt #CAST2012 #testing

— Michael Bolton (@michaelbolton)2012-07-16 16:34:47

RT @michaelbolton: Tripp Babbitt: "A focus on costs always increases them." Me: Still, *consider* /opportunity cost/. #CAST2012 #testing

— Stephen Janaway (@stephenjanaway)2012-07-16 16:34:23

And no, #CAST2012, in the book, we do not recommend the sub-optimizations Tripp is railing against. :-)

— mheusser (@mheusser)2012-07-16 16:34:19

RT @mheusser: Hey #CAST2012, Failure Demand is in chapter 1 of How to reduce the cost of swtesting! http://t.co/M1fD0mpg

— Markus Gärtner (@mgaertne)2012-07-16 16:34:13

Economies of flow rather than economies of scale - Tripp Babbitt #CAST2012

— Claire Moss (@aclairefication)2012-07-16 16:34:04